Attempting to reconnect

A box with the message "Attempting to Reconnect" often pops up during games with severely disrupted connections. While this message is displayed, the game is trying to "catch up" on missing data. You may see your champion freeze in place or keep moving while everything else is frozen.

Check the server status page to make sure the problem isn't server-wide; you can also check with your ISP to see if there are general network issues in your area. After that, you'll need to run through your connection setup to pinpoint the problem. Test your connection in a custom game to make sure you can connect without incurring a LeaverBuster penalty.

Another way to test the connection without risking a LeaverBuster penalty is the Lag Report (Beta), a great resource for measuring your ISP connection to our game servers. It's a way to find your problems before your games, so give it a try:

For North American players

For EU-West players

For EU-Nordic East players

Coming soon for Oceanic players

Switch to a wired connection

If you're using wi-fi, switching to a LAN cable is the best way to improve your connection. You'll see reduced packet loss and smoother play.

Close connection-heavy programs

Video and music streaming and many voice chat programs can increase the load on your connection. This can be even worse if you share a network with others. Try closing these programs before playing League.

Temporarily disable firewalls

If you've installed a third-party firewall, you'll need to disable it manually. To disable the Windows firewall, follow these steps:

• Click on Start
• Click on Control Panel
• Click on System and Security
• Click on Windows Firewall
• Click on "Turn Windows Firewall on or off" (You might need to provide the Administrator password here)
• Under each network location, select the "Turn off Windows Firewall" option

Change your DNS settings

Setting your DNS to a public domain may help if you're getting stuck getting into game. You can use the Hextech Repair Tool to do this--just check the "Automatically Assign" box.

Router issues

Rarely, your router may be a source of issues.

• Try a reboot-unplug your router, wait fifteen seconds, then plug it back in.
• Enable QoS on your router
• As a last-ditch effort, you can create a port forward on your router to make sure League traffic isn't blocked. This should happen automatically, but you can use this site to find your router and forward them manually.

None of these steps worked!

Still having issues? Send us a ticket and we'll get to the bottom of it. It will help if you first use the Hextech Repair Tool to gather logs and attach the file to the ticket.